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    Customer Services

    Mon-Fri: 9:00 am - 6:00 pm
    Sat: 9:00 am - 4:00 pm
    Sun: 9:00 am - 2:00 pm

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    HERE TO HELP

    Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

    SHIPPING TIMES AND COSTS
    • Shipping destinations:

       

      • We ship both locally and worldwide.
    • Shipping times:
      • Local orders take 3- 5 business days to be delivered to you and we ship within 1-2 business days.
      • International orders please keep in mind the delivery time frames and customs clearance processing times. Please contact your country's customs agency. Vivaysa is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your country's importation laws, Vivaysa will not be held responsible. Please be aware of your own countries importation laws prior to place orders.
      • Shipping time might vary depending on location, shipment method and other factors.
    PAYMENT METHODS

    Vivaysa accepts the following payment methods:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
    EXCHANGES, RETURNS AND REFUNDS

    Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

    • If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
    • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
    • For returns, please email support@vivaysa.com with the subject 'Returns' and include your order number, name and the reason for the return.
    • Vivaysa will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
    • Please note that customers are responsible for shipping costs of returned items.
    • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
    • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

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    Shipping

    • Shipping destinations:
      • We ship both locally and worldwide.
    • Shipping times:
      • Local orders take 3- 5 business days to be delivered to you and we ship within 1-2 business days.
      • International orders please keep in mind the delivery time frames and customs clearance processing times. Please contact your country's customs agency. Vivaysa is not responsible for any duties or taxes due at customs. If your package is seized by customs due to your country's importation laws, Vivaysa will not be held responsible. Please be aware of your own countries importation laws prior to place orders.
      • Shipping time might vary depending on location, shipment method and other factors.

    Returns And Exchanges

    • Easy and complimentary, within 14 days
    • See conditions and procedure in our return FAQs

    WISH LIST AND COMPARE

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